Technical support pricing
Free phone support
We will advise you by phone for free. This support should not exceed 20 minutes per call. The resolution of customer requests, which by their nature obviously lead to exceeding the recommended time limit (e.g. complete installation and setup of the program, analysis of user data, maintenance and closure of a large volume of data, etc.), will be charged according to the list price of the relevant service.
- Quick questions within 20 min.
- Technical problems
- Quick help when you don't know where to go
- Licensing consultation
Priority (express) hotline
For priority handling of your request, we have a paid technical support line at xxx xxx xxx. Price per minute of call 30 CZK / minute?
300 - 1000 CZK per hour
- More extensive support over 20 min.
- Training by phone
- Individual settings
- Installation of server licenses
- Technical consultation
Price list of programming works
When we do individual subprograms, data imports, editing of complex reports or analysis of sent data, data checks in individual modules, etc. for you, we use our best programmers and experts.
1500 CZK per hour
Other programming jobs
analysis of the scope of work during customization - CZK 950 per hour
custom adjustments, data import and others - CZK 950 per hour
Remote technical support
Basic remote technical support price: 850,-
(within the next two business days)
Extended remote technical support price: 1500,-
(no later than the next day)
Flat-rate remote technical support services price for tariff customers
(minimum 3 months)