Technical support pricing
Technical Support
- Chat and email
- Response within one week
- Online help available
- Technical issues resolved per SLA
Premium Technical Support
500 CZK/ month for 3 phone numbers
Dedicated Phone Line
Direct contact with specialized support during business hours:
MON–THU: 7:00–15:00
FRI: 7:00–14:30
Priority Problem Resolution
Your requests will have higher priority and will be handled without unnecessary delays.
Dedicated Account Manager
A specific specialist who knows you well, regularly updates you on news, and supports updates.
Guaranteed Response Time
• Requests are logged and acknowledged within 90 minutes during business hours.
• Requests are resolved promptly based on their nature and severity.
• Customers are regularly informed about the status and resolution of each request.
Priority Access to Updates and Beta Versions
Opportunity for priority testing of new features, updates, and access to exclusive features available only for Premium Support.
Special Conditions for Custom System Modifications
Expanded options for customizing the application to your specific needs, including adjustments to the user interface and processes.
Price list of programming works
When we do individual subprograms, data imports, editing of complex reports or analysis of sent data, data checks in individual modules, etc. for you, we use our best programmers and experts.
1500 CZK per hour
Other programming jobs
analysis of the scope of work during customization - CZK 950 per hour
custom adjustments, data import and others - CZK 950 per hour
Remote technical support
Basic remote technical support price: 850,-
(within the next two business days)
Extended remote technical support price: 1500,-
(no later than the next day)
Flat-rate remote technical support services price for tariff customers
(minimum 3 months)
